Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of Fetly. By creating an account or using the service, you agree to these Terms.
1. The service
Fetly is a WhatsApp-native maintenance management platform that turns WhatsApp messages into structured, trackable maintenance tickets for hotels, malls, offices, hospitals, and serviced apartments.
2. Account responsibilities
- You are responsible for the accuracy of the information you provide.
- You are responsible for keeping your login credentials secure.
- You are responsible for the activity of the users you invite to your property.
3. Payment terms
- Subscriptions are billed monthly in advance.
- You can cancel at any time; cancellation takes effect at the end of the current billing period.
- Fees for the current billing period are non-refundable.
4. Data ownership
You retain ownership of the data you or your team submit to Fetly. We process it on your behalf to provide the service and will return or delete it on request in line with our Privacy Policy.
5. Service availability
We use commercially reasonable efforts to keep Fetly available and performant. The service is provided on a best-efforts basis and may be temporarily unavailable for maintenance or reasons outside our control.
6. Limitation of liability
To the maximum extent permitted by law, Fetly is not liable for indirect, incidental, or consequential damages. Our total liability in any 12-month period is limited to the fees you paid for the service in that period.
7. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact
For questions about these Terms, email legal@fetly.co.uk.