Maintenance tickets, straight from WhatsApp.
Staff report on WhatsApp. AI creates the ticket. Your team resolves it. Nothing gets lost.
Set up in under 10 minutes · Cancel anytime
Live ticket dashboard — updates in real time
Built for every type of property
Features
Built around how
your team already works.
WhatsApp on one end. A clean dashboard on the other. AI connecting the two.
WhatsApp to ticket in seconds
Staff send a photo and a message on WhatsApp — Fetly's AI reads it, pulls out the room number, picks the category, and raises the ticket. No forms. No apps. No training.
AI that actually reads the message
If a room number is missing, Fetly asks for it. If the category is unclear, it figures it out. Managers get a clean, structured ticket every time — without lifting a finger.
Every language, one ticket
Each staff member works in their own language. Housekeeping, maintenance, front desk — everyone on the same ticket, no context lost.
How it works
Nothing falls through
the cracks.
Every minute a room is out of service costs you revenue. Fetly makes sure issues are seen, assigned, and resolved — before guests notice.
SLA tracking
Set response timers by urgency. Urgent issues escalate in 1 hour, room-blocking issues in 4. Managers are alerted the moment a deadline is at risk — before a guest ever notices.
Auto-escalation
Overdue tickets automatically escalate to the right person. No more chasing technicians. No more issues buried in a WhatsApp group that nobody checked.
Full audit trail
Every ticket, status change, photo, and note is logged with a timestamp and a name. Export PDF reports for any date range — for inspections, insurance claims, or staff accountability.
Comparison
Fetly vs Snapfix:
two different approaches.
Fetly is WhatsApp-first frontline reporting. Snapfix is a broader app-based hotel operations platform. Here's a short summary — the full, sourced comparison is on the dedicated page.
| Category | Fetly | Snapfix |
|---|---|---|
| Frontline reporting | WhatsApp — no app to install | App-based; QR reporting also available |
| AI-assisted intake | Reads WhatsApp message, asks for missing info | AI-assisted task suggestions |
| Planned maintenance | Yes (Professional and above) | Yes |
| Inspections & assets | Focused on maintenance reporting | Broader inspection, asset & PMS features |
| Published pricing | From £49/mo, cancel anytime | From $129/mo, custom contract |
Pricing
Simple pricing
by property size.
No surprises.
Simple, transparent pricing. Cancel anytime.
Essential
For small independent properties
- Up to 75 rooms
- Unlimited frontline reporters via WhatsApp (staff who only report issues don't need an account)
- Up to 10 manager/technician accounts
- AI-powered WhatsApp ticket intake
- 1,000 WhatsApp messages per month
- Default SLA timers (Urgent: 1h, Room-blocking: 4h) with automatic escalation
- Full audit trail + PDF export
- Email and WhatsApp support
Professional
For hotels with a full maintenance team
- Everything in Essential
- Up to 200 rooms · 30 manager/technician accounts
- 3,000 WhatsApp messages per month
- Custom SLA timers per category
- Planned maintenance scheduling
- Duty Manager role — a shift lead who receives escalations and can reassign any ticket
- Smart grouping — AI merges duplicate reports of the same issue into one ticket
- Analytics dashboard
Large Property
For large single hotels and resorts
- Everything in Professional
- Up to 500 rooms · 75 manager/technician accounts
- 10,000 WhatsApp messages per month
- Advanced analytics
- Priority support
Enterprise · Custom
For large chains and custom requirements
- Everything in Portfolio
- Unlimited properties and rooms
- Full API access + SSO
- Dedicated account manager
- Custom integrations (PMS and others)
- 99.9% uptime SLA
Prices exclude VAT.
All plans include unlimited frontline reporters. WhatsApp message allowances apply as listed on each plan, and messaging fees are included in your plan.
One avoided guest complaint pays for months of Fetly.
No hidden fees. Cancel anytime.
FAQ
Frequently asked questions
Everything you need to know before getting started.
Ready to stop losing jobs in WhatsApp threads?
Set up takes under 10 minutes. Your team needs zero training.
Billed monthly · Cancel anytime · No IT team needed